01Get help
Email [email protected] and tell us what you were doing and what happened. A screenshot helps.
Useful to include: your iPhone model, your iOS version, and the app version (Settings, at the very bottom).
02Common questions
Do I need an account?
No. Fixed works with no account, no email address and no password. An account only exists if you turn on cloud backup, and then it is just a 32-character key generated on your iPhone.
I lost my sync key
We cannot recover it, and we are not being difficult: your backup is encrypted with that key on your device, and we never receive it. Without the key the backup cannot be read by anyone, including us. Your data on the phone is untouched — start a new backup from Settings.
My reminders aren't arriving
Check iPhone Settings → Notifications → Fixed is allowed, and that no Focus mode is silencing it. Reminders are also always visible inside the app, so nothing depends on a notification arriving. For anything you cannot afford to miss, set an alarm in the Clock app too.
How do I delete my data?
Settings → Delete my account and all data. In one step it deletes your cloud backup, removes your email from our newsletter if you joined, and erases everything on the device. It cannot be undone, and we keep nothing afterwards.
How do I unsubscribe from the newsletter?
The link in any email, or Settings → Newsletter → Unsubscribe. Your address is deleted from the list.
Does Fixed give medical advice?
No. It is a planning and habit tool. It does not diagnose or treat anything, and nothing in it is medical advice.
03Report a problem
Bugs, billing questions, accessibility problems and privacy requests all go to the same place: [email protected]. For accessibility, put “Accessibility” in the subject and see our Accessibility Statement.